uContact
Use one hub to communicate with customers and improve your customer experience across all communication channels with CCaaS (Contact Centre as a Service) cloud solution - uContact.
Optimise your workforce
Secure your company's greatest asset – your people – by intelligently optimising your workforce. The Workforce Management (WFM) module allows you to forecast needs, monitor daily work done, dynamically assign and change tasks, thereby maximising the efficiency of your team while balancing its daily workload.
Voice
High quality voice solutions using ACD, IVR and automatic number diallers to handle all incoming and outgoing calls. Calls can be routed based on agent qualifications.
Multichannels
Manage all customer messages in one place. No more opening dozens of tabs to respond to all customers.
Customisation
Every customer is unique, so uContact is designed to be easily and quickly modified to suit your company's needs. Thus the contact centre adjusts to you, not the other way around.
Analytics
Keep track of your company in real time, regardless of the location. Informative panels provide instant reports and alerts.
Be here, there and everywhere.
Be active anywhere. Because of uContact being an official Google Cloud partner, you can access uContact from any device, anywhere, or use your own data cloud.
