Real-Time Management
Monitor the pulse of your call center to judge agent performance and quality
Conversation Tracking
Monitor the pulse of your call center
Get a real-time overview of what is going on Real Time Management. Using color codes you can easily see the result of each call made and how long the conversations were.
You can even click a call to listen to the recording if recordings have been enabled.
Incognito Listening
Listen to live calls
For sales coaching or quality monitoring, you have the option to listen to calls live.
The agent list updates in real-time to show you who is actively talking and with one simple click you can also be connected to the call.
