SWYX: THE TELEPHONE SOLUTION THAT ENSURES
MORE BUSINESS
THE FLEXIBLE TELEPHONE SYSTEM FROM THE CLOUD OR IN-HOUSE
In everyday working life, home office arrangements, mobile employees and cross-location working require different forms of communication.
This is exactly where our unified communications solution comes in: Swyx combines communication and collaboration. In addition to powerful telephony functions, collaboration applications such as messaging, video communication and screen sharing are available at every workstation. The solution is complemented by seamless integration into applications such as Microsoft Outlook, Microsoft Teams and DATEV as well as the presence display for the availability status of each individual employee. And all this regardless of whether you are in the office or on the road. You simply take your telephone system with you via the mobile app.
With Swyx, you can improve communication not only within your team, but also with customers. Perfect your customer service with live chats and AI-based voicebots.
Over 20 years of experience and dialogue with thousands of SMEs across Europe have gone into the planning and development of Swyx products. Our knowledge of the challenges, expectations and needs of SMEs will continue to shape our offering in the future.
SWYX CANWHAT
EVERYONE WANTS
- Complete telephone system functionality with call management for every user
- Communication on all relevant desktop platforms such as Microsoft® Windows®, Apple® macOS® and support for smartphones with iOS and Android operating systems
- Intelligent call routing and queue management
- Improved collaboration with presence information, messaging, conferencing, desktop sharing and video telephony
- Integration with Microsoft® Outlook, Microsoft®Teams and DATEV
- Live chats with customers and AI-based voicebots for more customer service
- From the cloud or on-premise
IMPROVE COLLABORATION
PRESENCE STATUS, CHAT,
MOBILE & CO
See and be seen - the presence information in Swyx makes it possible to display the status of your own availability to other employees. Team members can recognise who is logged in or available and reach the desired participant straight away. In this way, you save time and avoid unsuccessful communication attempts.
When time is of the essence - use Swyx Messenger to exchange instant messages within an organisation in real time. Operational procedures and processes can thus be organised more quickly and efficiently. For example, a sales employee can use messaging during a customer call to quickly, easily and unnoticed by the caller ask a colleague for further information.
Conferences for an ideal exchange - Swyx includes a conference function with which you can set up and conduct internal and external conference calls with any number of participants - also as a video conference with the implemented Swyx Meeting Option.
Always be available - With Swyx you can seamlessly integrate your smartphone into your corporate communications. Simply download the Swyx Mobile App to your iPhone or Android device and your mobile phone becomes a fully-fledged extension.
Presence status for all employees
Quick exchange via chat
Easily reachable even on the move
START WEB
CONFERENCES EASILY
WITH SWYX MEETING
Whether video conferencing, chat, screen sharing or document sharing - with Swyx Meeting, all doors are open to you. Start your online meeting directly from your browser without having to download any additional software. The individual functions are designed to be user-friendly and self-explanatory so that you can get started quickly and easily.
FROM THE CLOUD OR ON-SITE OVERVIEW
OF THE OPERATING MODELS
PURCHASE – SWYX
The variant on a server at your company - for individual requirements regarding data protection & security
RENT - SWYX FLEX
Rent functions on a monthly basis and operate them on your own server - predictable monthly costs instead of high one-off payments
CLOUD – SWYXON
Data protection-compliant solution as a service from a European data center - quick and easy to set up, particularly high flexibility
MORE SERVICE FOR YOUR CUSTOMERS
Customers expect effective and modern communication - without long waiting times, preferably 24/7. With Enreach's latest products ‘Social Messaging’ and ‘AI-controlled Voicebots’, you can fulfil precisely these expectations.
LIVE-CHATS
WebChat, WhatsApp, Microsoft Teams & Co. Be connected with your customers via chat messages with Enreach Social Messaging.
VOICEBOTS
Around-the-clock customer service with the AI-controlled voicebots from Enreach. Simply let your virtual assistant speak for you!
SEAMLESS INTEGRATION
MICROSOFT OUTLOOK
Calls can be started quickly and easily with a mouse click directly from any Outlook contact, incoming and outgoing calls are logged in the journal and voice and fax messages are easily sent to your own mailbox. You can immediately see the availability of the respective Outlook contact in a message or an appointment. Depending on the presence status displayed, it is easy to decide whether to make further contact. The presence status of the respective user is also available in all Microsoft Office products.
TELEPHONY FEATURES
FOR MICROSOFT TEAMS
With the extensive telephone system functionalities from Swyx, you can expand Microsoft Teams in an ideal way. The powerful call routing options, the flexible end device support and the extensive connection options to the public telephone network ensure optimum availability within the company and thus enable perfect customer service. With Swyx, companies are able to effectively implement all business-critical communication applications that are in demand in companies today in order to ensure availability for customers.
CALL ROUTING: CONTROLLING
AVAILABILITY
The integrated Call Routing Manager allows you to automatically divert calls to a desired number, such as a mobile number or another employee´s phoen number, if you are unable to answer the call yourself. Intelligent call forwarding based on calendar information or your status makes manual activation or deactivation of call forwarding unnecessary: Swyx knows whether a user is currently available or not. With the integrated rule assistant, call forwarding can also be realised depending on specific times, days of the week or public holidays.
QUEUE MANAGEMENT
PERFECTING CUSTOMER SERVICE
Add efficient queue management to your Swyx solution. Incoming calls can be reliably accepted and processed in selected groups of employees, so that waiting times for your customers are minimized even at peak times or when there are staff shortages. Calls are routed according to individually defined rules. The integrated dashboard gives you an overview of all queues at all times, including a display of the personal statistics and performance of the entire group, the number of calls, the average waiting time of callers and more.
BUNDLE INFORMATION
WITH VISUALCONTACTS
With the VisualContacts option, you can bring together distributed contact information within the company. This gives all employees quick access to telephone numbers and other relevant contact data from a wide range of company applications. The intelligent contact preparation also enables direct searches within the Swyx Windows client and quick identification of incoming telephone calls.
Due to the use of different database systems in a company, the search for employee and contact data is often very time-consuming. VisualContacts solves this problem by bringing together all relevant information in a central database based on the LDAP protocol (Lightweight Directory Access Protocol).
MAKE YOUR TELEPHONE SYSTEM COMPLETE PERFECT ADDITION TO SWYX
SIP-TRUNK
The flexibly scalable connection for connecting to the public telephone network.
WORK FLEXIBLY
Enreach offers you a wide range of phones and communication terminals for every purpose.