Enreach increases geographic focus and strengthens Contact Centre capabilities through strategic transaction with Telavox

Deal supports Enreach’s focus on its key customer segments in Europe 

Enreach, a leading European provider of smart contact solutions, has entered into an agreement with Telavox to further sharpen its Contact Centre proposition and geographic focus in the Spanish market. As part of the transaction, Enreach will acquire Numintec from Telavox in Spain. In parallel, Enreach will sell its business operations in Finland to Telavox. 

The transaction supports Enreach’s strategy to align more closely with its key customer segments in its core European markets: Small Business, Midsize, Contact Centre and Service Providers. By focusing resources and expertise in selected areas and regions, Enreach further strengthens its ability to serve customers and partners with tailored communications solutions, local market knowledge, and the benefits of an international European group. 

Stijn Nijhuis, CEO of Enreach, said: “This transaction is a key strategic step in sharpening Enreach’s focus. We continue to build a stronger presence in selected markets and drive greater scale and capability to deliver the best offering for our Contact Centre customers. I would like to personally thank the Enreach team in Finland for contributing to Enreach’s growth and wish them all the best on their new journey with Telavox.” 

Enreach Finland, which has built a solid position in the Finnish market serving enterprise-sized business customers with integrated cloud communications services, will move to Telavox. 

Viktor Karlsson, CEO of Telavox, said: “This transaction is a strong strategic fit for both parties. Enreach Finland has built a strong position among larger business customers and fits very well with Telavox’s Nordic strategy. At the same time, Numintec is a strong fit for Enreach’s strategy in Spain, where the team and platform can continue to develop with the right focus and scale.” 

The acquisition of Numintec will strengthen Enreach’s position in Spain, where the group sees clear opportunities to create a strong base for its continued European expansion in Contact Centre. Numintec brings an experienced team and a strong track record in the CCaaS sector. 

Alfred Nesweda, CEO of Enreach for Contact Centre, said: “We welcome our new colleagues at Numintec. Joining Enreach creates new opportunities for Numintec and its customers. Together, we look forward to further developing our business in the Contact Centre segment and expanding the capabilities available to our customers in Spain and across Europe.” 

Enreach will continue to maintain and grow its presence in the Nordics through its other businesses in the region. 

NOTE TO EDITORS  

About Enreach  

Enreach is a European leader in smart contact solutions with a strong presence in the Netherlands, Germany, France, Spain, Denmark, the United Kingdom, and the Baltic States. Enreach provides collaboration technology and telecom services through its resellers, service provider partners, and direct channels. All operations contribute to intelligent, integrated IT and communication solutions that ensure optimal communication and workflow between organisations. Enreach's mission is to give companies access to the best communication and collaboration tools through a simple, user-centric interface built around their specific needs and systems. The group's products put powerful features within reach of all companies, regardless of industry or size, so their employees can focus on getting great things done. Enreach operates in more than 25 countries.

About Telavox  

Telavox is a Nordic tech company and mobile operator developing cloud-based communication solutions for businesses. With Telavox Conversational OS – a platform that brings together the telco-native network, AI-driven workflows and user-friendly apps into a single operating system for business conversations – every customer interaction can evolve from a conversation into a clear business result. Founded in 2002, the company is headquartered in Malmö, Sweden. Today, Telavox simplifies the workday for more than one million users, helping businesses of all sizes, from small companies to global enterprises, communicate and collaborate more effectively.