Number presentation
Business calls in Teams, anywhere
Customers will be able to make and receive business calls in Teams, from home or on the go, on desktop and Android/iOS, with the option to easily add video and screen sharing.
Collaborate Seamlessly
in One Hub
Empower Your Workforce with myTeamsConnect
Extend Enterprise Telephony to Microsoft Teams with myTeamsConnect
As flexible and remote working become the norm, Microsoft Teams has become a central collaboration platform for businesses using Microsoft 365. However, native Teams capabilities alone may not meet all the enterprise telephony requirements of service providers and their customers.
myTeamsConnect bridges this gap with a fully managed, multi-tenant cloud service designed specifically for service providers. By connecting the Enreach UP platform to your customers’ Microsoft 365 tenants, it seamlessly integrates Microsoft Teams into your telecommunications infrastructure and manages it as an additional Cloud PBX endpoint.
Users can make, receive and transfer business calls directly from Teams, including calls to short numbers and the public telephone network (PSTN), with all calls routed through your infrastructure. Whether working from home, in the office or on the move, they can stay connected using the Teams desktop client or mobile apps for Android and iOS.
By combining the familiar Teams experience for messaging, video conferencing and screen sharing with enterprise-grade telephony, myTeamsConnect enables service providers to deliver seamless business communications while retaining control over call quality, routing and telephony policies.
ENHANCE YOUR TEAMS EXPERIENCE
ADD EXTENSIVE TELEPHONY FUNCTIONALITY WITH MYTEAMSCONNECT
Enterprise voice, fully under control
PSTN calling through Enreach UP platform ensures every user can make and receive calls, with control – a true enterprise voice solution
Collaboration and voice, together
myTeamsConnect enables customers to leverage Teams as best-in-class internal collaboration tool with additional external channels from Enreach UP
FULL INTEGRATION WITH TELECOM INFRASTRUCTURE MADE EASY:
myTeamsConnect is a simple add-on to Office 365 that connects any enterprise tenant to MS Teams with a MS Teams direct routing as a service.
This cloud service links Enreach UP to Microsoft Teams customers in minutes with minimal configuration efforts:
→ Zero-touch SBC provisioning
→ Zero-touch Teams tenant provisioning via a multi-tenant web portal
→ Bring Your Own Carrier (BYOC) for Teams Business Voice
Your customers will be able to:
- Use MS Teams as their phone to make/ receive/transfer calls through the public telephone network
- Use by control devices or a Teams client as part of the same Business Phone System
- Add all advanced functionalities (call recording, FMC, call centre tools etc) to the Teams based experience
BENEFITS OF MYTEAMSCONNECT
Easy to deploy
myTeamsConnect is a multi-tenant cloud service, customers use it on a per-user subscription basis – increasing sales ARPU
Competitive edge
by offering myTeamsConnect you can attract and retain customers looking for Teams and voice capability
Minimal support
have customers up and running using Teams for calling in minutes. No hardware or software to manage
TEAMS AS A TELEPHONE SYSTEM Application Scenarios
Office 365 combined with Enreach UP delivers a cost‑effective alternative to Microsoft Teams and adds extra cloud telephony features to your calling experience.
myTeamsConnect is available for configuration in the following two scenarios:
1. Microsoft Phone System licence + myTeamsConnect
Integrate with Enreach UP and purchase Microsoft Phone System license to benefit from extensive PBX features through Teams client for both incoming and outgoing calls
You will be able to:
→ Bring your own carrier (BYOC) keep your margins
→ Integrate with many devices
→ Offer more PBX functionalities than with Teams Calling, such as systematic call recording, voice call continuity, FMC and unified presence)
2. myteamsconnect + your own certified SBC
Integrate with Enreach UP and deploy myTeamsConnect cloud service via your own certified SBC with a Direct routing (BYOX).
Why Choose myTeamsConnect?
Business-Critical Telephony
Companies can implement business-critical telephony functions that are in demand today.
Fast & Simple Deployment
The simple deployment of myTeamsConnects helps Service providers manage customer onboarding with the initial setup in minutes.
Seamless MS Teams Integration
MS Teams client is managed as an additional Cloud PBX Terminal.
Enhanced Collaboration & Productivity
Provide enhanced communications and collaborative tools for users to boost productivity in teams and their projects.
VALUE-ADDED SOLUTIONS
The Enreach integration for Microsoft Teams transforms the Teams client into a full, carrier‑grade business phone system. Users can call any landline or mobile number worldwide directly from the Teams interface they already use for collaboration.
Instead of offering basic connectivity through Microsoft calling plans, you combine Microsoft Teams direct routing with the Enreach UP cloud communication platform. This adds advanced features such as intelligent call queues, multi‑level IVRs, compliant call recording and deep CRM integrations, all working transparently behind Microsoft Teams.
The main advantage is the ability to build a high‑value and profitable service that becomes central to your customers’ daily operations.
By integrating business‑critical telephony into Teams, you:
- Increase ARPU by positioning the service as a premium add‑on to connectivity and Microsoft 365 licences
- Reduce churn, because your solution becomes deeply embedded in your customers’ workflows
- Strengthen your own brand, as the service is delivered as a white‑label offer that you can market under your name
myTeamsConnect extends Microsoft Teams with a complete set of PBX and contact centre features.
You can deliver advanced inbound call management, sophisticated queues and IVRs, professional recording options, presence synchronisation across devices and CRM integrations – all controlled from Enreach’s administration tools, while users stay inside the Teams client.
The solution is based on direct routing as a service. Enreach manages the certified SBC infrastructure and the integration with Microsoft 365 in secure data centres.
For you and your customers, deployment is a guided, zero‑touch process that connects the Microsoft 365 tenant to Enreach UP in minutes.
Customers simply need a Microsoft 365 subscription that includes Teams and a Phone System licence for each user requiring external telephony.
The Teams integration is a key part of our converged contact vision. We see Microsoft Teams as a powerful user interface that we can enrich with the intelligence of the Enreach ecosystem rather than as a competing platform.
By connecting Teams to Enreach UP, service providers can deliver native mobility, contact centre services, CRM integration and conversational AI – all unified behind a single, familiar interface for end users.
We follow a partnership model designed to help you succeed.
You benefit from 24/7 expert support, dedicated partner portals with documentation and resources, and sales and marketing enablement to help you position and promote your Microsoft Teams direct routing offer under your own brand.