IDC Market Note:
Smart Contact by Enreach:
A Comprehensive AI-Powered
Portfolio built for Europe

Discover how Enreach is redefining business communications with an AI-powered portfolio built in Europe, for Europe.

In its new Market Note “Smart Contact by Enreach: A Comprehensive AI-Powered Portfolio Built for Europe,” IDC highlights how Enreach combines connectivity, cloud software, and AI to deliver communications solutions tailored to the needs of European businesses, particularly the underserved SMB segment. 

IDC recognises Enreach’s unique position as both a service provider and cloud software vendor, enabling full control of the value chain from fixed and mobile connectivity to UCaaS, CCaaS, and conversational AI. With Smart Contact, Enreach democratises enterprise-grade AI and automation, making advanced technologies accessible and affordable for businesses of all sizes. 

Key insights: 

• Enreach’s portfolio unites connectivity, cloud, and AI to simplify business communication. 

• A strong focus on European data sovereignty, GDPR compliance, and localisation. 

• A channel-first model empowering partners and supporting SMB growth. 

• AI integration across UCaaS and CCaaS to boost productivity and customer experience. 

• Smart Contact as the vision driving innovation and accessibility for all business sizes.