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Enreach UP 3.0 turns the communications platform into an AI-powered customer interaction orchestration layer

Enreach for Service Providers today announces Enreach UP 3.0, the latest version of its communications platform for telecom operators and system integrators. Built around three strategic pillars - enhanced customer interactions, employee productivity, and a simplified mobile experience - this release shifts enterprise telephony from a minute-based business to one driven by conversational intelligence. An AI assistant manages calls before and after conversations, a new AI Terminal keeps every interaction under the platform's control, and a marketplace mechanism called PICapp enables partners to innovate without requiring platform upgrades.

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Hub One (an ADP Subsidiary) Operates Its UC Smart Call Offering on Enreach UP Platform

Leveraging Enreach UP, the operator migrated 7,000 critical analog telephone lines at Paris airports (Paris Charles de Gaulle and Paris Orly) to a next-generation IP architecture without any service interruption. Conducted across two highly available data centers, this project demonstrates Enreach’s ability to modernise legacy infrastructures into advanced services for the most demanding environments.

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Enreach for Service Providers is ushering its partners into the era of intelligent voice with AI, CRM Integration, and Automation

Enreach for Service Providers unveils three major innovations transforming the enterprise communication experience: the AI assistant AIMI, CRM-cloud integration, and automation. These innovations make every interaction simpler and more efficient, while seamlessly integrating with the company’s business tools—all within a fully indirect distribution model.

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Enreach for Service Providers and Cataleya partner for Asia-Pac UCaaS

Enreach for Service Providers, a leading specialist in smart contacts serving both SMEs and large entreprises, today announced its expansion into Asia-Pacific via a formal partnership with Cataleya to address the growing UCaaS opportunity in the region.

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Enreach for Service Providers strengthens its Franco-European tech leadership in driving SME digital transformation

Enreach for Service Providers, a specialist in unified communications for small and mid-sized businesses (SMEs), today announced the strengthening of its position as an independent technology vendor with deep Franco-European roots. With its flagship platform Enreach UP, the company empowers SMEs and their partners to modernize telecom usage, embrace mobility, and benefit from pragmatic, human-centric AI.

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The rise of Mobile-First Communication

In this insightful session, host Susie Harrison from UC Today sits down with Jeff Catz, Innovation Lead at Enreach for Service Providers, to explore the latest trends and advancements shaping the mobile-first landscape in modern enterprises.