Jabra headsets successfully pass interoperability tests with Enreach UP

Enreach for Service Providers announces successful Jabra headset interoperability testing – part of its expanded interoperability program and also evolving the partnership between the two companies.

Sophia Antipolis, France – September 18, 2025 – To address the growing complexity of hybrid work environments, Enreach for Service Providers is strengthening its equipment/devices integration approach by certifying headsets from Jabra, an established global leader in professional audio, video, and collaboration solutions. This certification ensures Jabra’s advanced compatibility with the Enreach UP platform, which delivers multiple UCaaS, CCaaS and other features.

This is part of Enreach for Service Provider’s expanded interoperability policy with a use-case-driven equipment validation program. As unified communications and VoIP have become integral to today’s digital workplace, Enreach for Service Providers is taking a new step toward interoperability, with a structured framework that now enables industrialised and repeatable testing of real-world functionalities. In turn, this supports the best possible user experience in increasingly fragmented communication scenarios.

This initiative responds directly to the challenges of mobility. In practice, users constantly switch between computers, smartphones, collaboration tools, and constrained environments. A headset must seamlessly handle multiple sources, avoid Bluetooth connectivity conflicts, and maintain consistent sound quality when alternating between a GSM call, a Teams meeting, or a customer interaction. Validation is therefore based on individual user scenarios.

For example, a sales representative should be able to switch smoothly from a Teams video call with their manager to a GSM call with a client (via Bluetooth on their smartphone), while still accessing a mobile ERP system. Poor device pairing prioritisation can otherwise lead to interruptions, missed calls, or desynchronisation of voice commands.

The tests covered several models from Jabra’s Evolve, Evolve2, Speak, and Speak2 product lines, widely adopted in hybrid work environments such as open offices, remote work, and field operations.

“For many years, we have implemented equipment integration and certification programs for end users, particularly for IP phones, adapters, and more,” said Bertrand Pourcelot, CEO of Enreach for Service Providers. “This program underscores Enreach’s commitment to maintaining a sustainable ecosystem, enabling the reuse of a wide variety of brands and models. In this space, VoIP and unified communications are no longer ‘greenfield’ technologies.”

Test results are shared with Enreach’s partners to provide greater visibility into interoperability levels and to simplify product recommendations for end customers. This transparency empowers partners to confidently recommend the most suitable models, taking into account growing demands for audio quality, comfort, and ease of use.

This collaborative effort reflects the shared commitment of Enreach for Service Providers and Jabra to prioritising user experience, equipment reliability, and seamless integration into business processes, particularly in customer-facing sectors such as SMEs, service centres, and high-mobility environments.

Jabra partnership

“Jabra is a strategic partner, offering a proven range of products that meet a wide variety of professional use cases and integrate seamlessly with our platforms,” said Olivier Teissonnière, Device Integration & Apps Customisation Lead at Enreach for Service Providers. “Our new testing plan enables us to address today’s connectivity, simplicity, and user comfort challenges in a very concrete way.”

“This announcement demonstrates the strength and continuity of our long-standing partnership and reinforces our joint commitment to combining our expertise,” added Stéphane Balmont, Territory Manager at Jabra. “These test results will enable service providers, distributors, and resellers to better support their customers with solutions perfectly tailored to their needs and projects.”

About Enreach for Service Providers
Enreach for Services Providers is a European leader in smart contact solutions. Our mission is to create customisable mobile-first contact solutions, enabling our partners to thrive and users to transform their interactions. Our platform Enreach UP enables service providers and integrators to deliver their business customers with value-added services, including FMC, video collaboration, messaging, inbound/outbound call centre functionality and conversational bots, seamlessly integrated with mobile services, Microsoft Teams, CRM and ERP systems. Our customisable-by-design platform Enreach UP enables full white-labelling, personalised user experience, BYOx enablement (carrier, OSS/BSS/mobile), APIs for integration, automation & AI as well as multiple deployment options including PaaS. Enreach group operates in over 15 countries and counts more than 1000 employees. For more information visit: https://enreach.com/sp/

About Jabra
Jabra is a world leading brand in audio, video and collaboration solutions – engineered to empower businesses. Proudly part of GN Group, we are committed to bringing people closer to one another and to what is important to them. Jabra engineering excellence leads the way, building on over 150 years of pioneering work within GN. This allows us to create integrated tools for contact centers, offices, and collaboration to help professionals work more productively from anywhere. www.jabra.com. GN Group employs more than 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN's solutions are sold in 100 countries across the world.

Media contacts 

Come Up
Fabienne Yvonnou
fabienne@come-up.com
Tel: +33 (0) 6 76 38 54 00

Enreach for Service Providers
Karine Merouze
Marketing & Communication Lead
karine.merouze@enreach.com
Tel: +33 6 87 46 61 14