Turn agent conversations
into outbound conversions

With powerful conversation monitoring and team
collaboration tools, you can coach more effectively,
improve performance together, and stay compliant.

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Trusted by more than 1000+ teams worldwide

ONBOARD, BUILD SKILLS AND BOOST CONFIDENCE - FAST

Simplify on-the-job training and team collaboration. When agents can learn faster, they'll grow in confidence - creating a stronger, more productive team.

Call recording

Flexible call recording options give you clear and compliant insight into customer conversations.

With reliable records, you have the tools to help teams learn faster, improve call quality, and ensure confident follow-up when questions arise.

QA and compliance

Stay compliant whilst keeping sales moving.

Automated quality assurance workflows make it easy to review, approve, and progress calls that require compliance or regulatory checks.

Real-time monitoring

Stay close to live conversations and step in when it matters most.

Real-time call monitoring lets you check quality, coach agents and support a query as it happens - giving you clear oversight, helping agents feel supported, and ensuring customers receive the best possible experience.

In-app chat

In-app chat enables instant communication between agents and managers - without interrupting a call.

Chat functionality is an non-disruptive way to easily share feedback, ask questions, and get support quickly.

Smart Talk Insights

Smart Talk Insights turns conversation data into clear, actionable insights. By using AI to analyse every call at scale, you can uncover opportunities, apply proven approaches, and continually improve performance across your organisation.

Coaching: Identify skill gaps and coaching opportunities, helping agents improve faster while maintaining consistent quality.
Sales insight: Understand and replicate winning behaviours, language and approaches that drive conversions.
Quality assurance: Monitor adherence to regulatory and internal processes at scale, without relying on manual call reviews.