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Enreach
Enreach

ENREACH OUTBOUND PRICING PLANS

Choose the right plan for your outbound sales needs. Enreach Outbound gives you the flexibility to start small and scale as you grow.

FLEXIBLE PACKAGES

Outbound Core

Built for teams getting started with Outbound. Core provides everything needed to automate calling and build efficient campaigns.

✔️Intelligent outbound diallers
✔️Automated campaign management
✔️Data handling
✔️Outbound/inbound blended calling
✔️Dynamic Caller IDs
✔️SMS and Email
✔️E-signing
✔️Call recording
✔️Real-time monitoring
✔️Ready-to-go reports and scoreboard
✔️Calendar management
✔️GDPR data management 
✔️In-app and email support
✔️API access
✔️Onboarding and in-app training

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Outbound Advanced

Designed for growing teams that want enhanced configuration and more control over their campaigns and KPI monitoring.

✔️All Outbound Core features
✔️Data segmentation
✔️Incoming Live Dashboard
✔️Quality assurance
✔️Workforce scheduling
✔️Shopping basket (CPQ)
✔️SmartHub access
✔️Custom reports with access to 50 KPIs
✔️KPI builder
✔️Automated report distribution
✔️Phone support
✔️Industry benchmark reports

 

 

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Outbound Premium

Created for teams that need priority support and advanced campaign features to maximise ROI and drive consistent results.

✔️All Outbound Advanced features
✔️Advanced Predictive Dialer management
✔️Two-way SMS
✔️Advanced incoming features, incl call transfer, web callback, queue position announcements
✔️Performance optimisation reports 
✔️IP lock
✔️Dedicated Customer Success Manager
✔️International Calling

 

 

 

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Outbound-unlimited

Outbound Unlimited

Outbound Unlimited is for teams that require highly customisable, bespoke solutions for the most complex outbound calling requirements

✔️ All Outbound Premium features

✔️ Plus onsite set-up

✔️ Volume discounts

✔️ Custom integrations and scripts

✔️ Tailored SLA and DPA

POA

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Full Feature List

Campaign management

FEATURE CORE ADVANCED PREMIUM
No. of active campaigns ✔️ 5 ✔️ 10 ✔️ 25
Campaign templates ✔️ 1 ✔️ 3 ✔️ 5
Projects (campaign containers) ✔️ 1 ✔️ 3 ✔️ 5
Dialer logic ✔️ ✔️ ✔️
Workflow builder ✔️ SMS + Email ✔️ + Clone and Modify ✔️ All actions
Lead management ✔️ ✔️ ✔️
Daily no. of lead data uploads 15,000 10,000 5,000
Open API access ✔️ ✔️ ✔️

Outbound Calling

FEATURE CORE ADVANCED PREMIUM
Power dialer ✔️ ✔️ ✔️
Basket dialer ✔️ ✔️ ✔️
Click-to-dial ✔️ ✔️ ✔️
Predictive dialer ✔️ ✔️ ✔️
Predictive dialer management - - ✔️
Dynamic caller ID ✔️ ✔️ ✔️
Voicemail detection ✔️ ✔️ ✔️
Caller ID management ✔️ ✔️ ✔️
In-app number ordering ✔️ ✔️ ✔️
Domestic phone numbers included 2 4 6
Domestic conversation minutes 1900 2150 2400
International calling Add on Add on Add on
Built-in softphone ✔️ ✔️ ✔️
Bring your own phone (BYOP) ✔️ ✔️ ✔️
Instant web call back - - ✔️

Inbound Calling

FEATURE CORE ADVANCED PREMIUM
Incoming numbers 1 2 4
Call routing ✔️ ✔️ ✔️
Music on hold ✔️ ✔️ ✔️
Incoming queue position announcement - - ✔️
Internal & external cold call transfer ✔️ ✔️ ✔️
Internal & external hot call transfer - - ✔️
Incoming live statistics - ✔️ ✔️

Reporting and analytics

FEATURE CORE ADVANCED PREMIUM
Live outbound operations overview ✔️ ✔️ ✔️
Ready-to-use reporting ✔️ 3 pre-configured ✔️ 3 pre-configured + 3 user-defined (50 KPIs) ✔️ 3 pre-configured +10 user-defined (125 KPIs)
Report builder - ✔️ 3 custom reports with access to 50 KPIs ✔️ 10 custom reports with access to 125 KPIs
Custom KPIs built by Enreach - ✔️ 1 ✔️ 2
KPI builder - - ✔️
Lead performance reporting ✔️ ✔️ ✔️
Ready-to-use scoreboards ✔️ 1 ✔️ 3 ✔️ Unlimited
Scoreboard builder - - ✔️

Agent monitoring and coaching

FEATURE CORE ADVANCED PREMIUM
Automatic & manual call recording ✔️ ✔️ ✔️
Stereo call recording ✔️ ✔️ ✔️
Calling storage (successes) 14 days 31 days 93 days
Calling storage ( non-successes 7 days 14 days 31 days
Real-time call monitoring ✔️ ✔️ ✔️
In-app chat ✔️ ✔️ ✔️
QA and compliance - ✔️ ✔️
Workforce scheduling - ✔️ ✔️
Pause option - ✔️ ✔️

Sales enablement

FEATURE CORE ADVANCED PREMIUM
Email & SMS ✔️ ✔️ ✔️
E-signing ✔️ 1 ✔️ 3 ✔️ 5
Two-way SMS - - ✔️
Calendar management ✔️ ✔️ ✔️
Smart notes ✔️ ✔️ ✔️
Smart widgets - ✔️ ✔️

Data security & GDPR

FEATURE CORE ADVANCED PREMIUM
Organisation builder - levels ✔️ 3 ✔️ 2 ✔️ 1
Role based permissions ✔️ ✔️ ✔️
Blacklists/DoNotCall ✔️ ✔️ ✔️
System access logs ✔️ ✔️ ✔️
Change log & rollbacks ✔️ ✔️ ✔️
Two-factor authentication ✔️ ✔️ ✔️
IP lock - - ✔️
Compliance, privacy & security audits ✔️ ✔️ ✔️

Customer Support

FEATURE CORE ADVANCED PREMIUM
Customer success manager ✔️ ✔️ ✔️ Dedicated CSM
AI-powered help centre ✔️ ✔️ ✔️
Account set-up and training ✔️ 2 hours ✔️ 4 hours ✔️ 6 hours
Email support ✔️ ✔️ ✔️
Phone support - ✔️ ✔️
Customer account manager ✔️ ✔️ ✔️
Baseline KPIs ✔️ ✔️ ✔️
Industry benchmark reports - ✔️ ✔️
Performance optimisation reports - - ✔️
Net Promoter Score tool Add on Add on Add on
Product updates, newsletters, webinars ✔️ ✔️ ✔️