ENREACH OUTBOUND PRICING PLANS

Choose the right plan for your outbound sales needs. Enreach Outbound gives you the flexibility to start small and scale as you grow.

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Choose the right plan for your outbound sales needs. Enreach Outbound gives you the flexibility to start small and scale as you grow.

Built for teams getting started with Outbound. Core provides everything needed to automate calling and build efficient campaigns.

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Designed for growing teams that want enhanced configuration and more control over their campaigns and KPI monitoring.

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Created for teams that need priority support and advanced campaign features to maximise ROI and drive consistent results.

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Outbound Unlimited is for teams that require highly customisable, bespoke solutions for the most complex outbound calling requirements.

✔️ All Outbound Premium features

✔️ Onsite set-up

✔️ Volume discounts

✔️ Custom integrations and scripts

✔️ Tailored SLA and DPA

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FEATURE	CORE	ADVANCED	PREMIUM
No. of active campaigns	✔️ 5	✔️ 10	✔️ 25
Campaign templates	✔️ 1	✔️ 3	✔️ 5
Projects (campaign containers)	✔️ 1	✔️ 3	✔️ 5
Dialer logic	✔️	✔️	✔️
Workflow builder	✔️ SMS + Email	✔️ + Clone and Modify	✔️ All actions
Lead management	✔️	✔️	✔️
No.of daily lead uploads	5,000	10,000	15,000
Open API access	✔️	✔️	✔️

FEATURE	CORE	ADVANCED	PREMIUM
Power dialer	✔️	✔️	✔️
Basket dialer	✔️	✔️	✔️
Click-to-dial	✔️	✔️	✔️
Predictive dialer	✔️	✔️	✔️
Predictive dialer management	-	-	✔️
Dynamic caller ID	✔️	✔️	✔️
Voicemail detection	✔️	✔️	✔️
Caller ID management	✔️	✔️	✔️
In-app number ordering	✔️	✔️	✔️
Domestic phone numbers included	2	4	6
Domestic conversation minutes	1900	2150	2400
International calls	Add-on	Add-on	Add-on
Built-in softphone (in-app VoIP)	✔️	✔️	✔️
Bring your own phone (BYOP)	✔️	✔️	✔️
Instant web callback	-	-	✔️

FEATURE	CORE	ADVANCED	PREMIUM
Incoming numbers	1	2	4
Call routing	✔️	✔️	✔️
Music on hold	✔️	✔️	✔️
Incoming queue position announcement	-	-	✔️
Internal & external cold call transfer	✔️	✔️	✔️
Internal & external hot call transfer	-	-	✔️
Incoming live statistics	-	✔️	✔️

FEATURE	CORE	ADVANCED	PREMIUM
Live outbound operations overview	✔️	✔️	✔️
Ready-to-use reports	✔️ 3 pre-configured	✔️ 3 pre-configured + 3 user-defined (50 KPIs)	✔️ 3 pre-configured +10 user-defined (125 KPIs)
Report builder	-	✔️ 3 custom reports with access to 50 KPIs	✔️ 10 custom reports with access to 125 KPIs
Custom KPIs built by Enreach	-	✔️ 1	✔️ 2
KPI builder	-	-	✔️
Lead performance reporting	✔️	✔️	✔️
Ready-to-use scoreboards	✔️ 1	✔️ 3	✔️ Unlimited
Scoreboard builder	-	-	✔️
Automated report distribution	-	✔️	✔️

FEATURE	CORE	ADVANCED	PREMIUM
Automatic & manual call recording	✔️	✔️	✔️
Stereo call recording	✔️	✔️	✔️
Call recording storage (wins)	14 days	31 days	93 days
Call recording storage (losses)	7 days	14 days	31 days
Real-time call monitoring	✔️	✔️	✔️
In-app chat	✔️	✔️	✔️
QA and compliance	-	✔️	✔️
Smart Talk Insights	Add-on	Add-on	Add-on
Workforce scheduling	-	✔️	✔️
Pause option	-	✔️	✔️

FEATURE	CORE	ADVANCED	PREMIUM
Email & SMS	✔️	✔️	✔️
E-sign	✔️ 1	✔️ 3	✔️ 5
Two-way SMS	-	-	✔️
Calendar management	✔️	✔️	✔️
Smart Notes	✔️	✔️	✔️
Smart widgets	-	✔️	✔️
Gamification, real-time KPI dashboards	Add-on	Add-on	Add-on
Shopping basket (CPQ)	Add-on	Add-on	Add-on
Customer surveys	Add-on	Add-on	Add-on

FEATURE	CORE	ADVANCED	PREMIUM
Organisation builder - levels	✔️ 1	✔️ 2	✔️ 3
Role based permissions	✔️	✔️	✔️
Blacklists/DoNotCall	✔️	✔️	✔️
Forget me	✔️	✔️	✔️
System access logs	✔️	✔️	✔️
Change log & rollbacks	✔️	✔️	✔️
Two-factor authentication	✔️	✔️	✔️
IP lock	-	-	✔️
Compliance, privacy & security audits	✔️	✔️	✔️

FEATURE	CORE	ADVANCED	PREMIUM
Customer success manager	✔️	✔️	✔️ Dedicated CSM
AI-powered help centre	✔️	✔️	✔️
Account set-up and training	✔️ 2 hours	✔️ 4 hours	✔️ 6 hours
Email support	✔️	✔️	✔️
Phone support	-	✔️	✔️
Customer account manager	✔️	✔️	✔️
Baseline KPIs	✔️	✔️	✔️
Industry benchmark reports	-	✔️	✔️
Performance optimisation reports	-	-	✔️
Product updates, newsletters, webinars	✔️	✔️	✔️

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