Intelligent outbound dialers
Boost connections and conversions with a range of dialer options.
Blend inbound and outbound calls
Seamlessly handle inbound and outbound calls in the same user interface. Route all calls intelligently, and keep customers engaged every step of their journey.
Trusted by more than 1000+ teams worldwide
Optimise inbound and outbound blended calling
Streamline inbound and outbound interactions with intelligent tools that reduce missed calls, improve response times, and deliver smoother customer experiences.
Blended calling
Blended calling automatically balances inbound and outbound calls, offering agents incoming calls when they’re free.
This helps teams stay productive while keeping response times low, without agents needing to think about what comes next.
Call routing
Route customers to the right agent or team using flexible rules based on the number dialled, agent availability, or skill set.
You can also set up automatic routing for busy periods or out-of-hours calls, helping every customer reach the right place and ensuring a great experience.
Call transfers
Easily transfer calls between colleagues, whether they’re in the office or working remotely.
Choose between hot or cold transfers to make sure every handover is seamless for your agents and your customers.
On-hold experience
Keep waiting customers engaged with on-hold music, helpful messages and real-time updates on queue positions.
Live incoming operations monitoring
Get a live view of your inbound operations to see how things are performing in real time.
This makes it easier to adjust resources as needed and ensure optimal call management efficiency across your team.
“Outbound by Enreach is more than just a dialer, it’s a strategic part of our business. In a tough industry like energy, flexibility is key, and Enreach helps us stay ahead. “
CEO, Energi+
Connect easily with your existing systems
Integrate Enreach Outbound with your business tools for seamles data sharing and sales workflows. From CRMs to customer service platforms, everything works together automatically.
More features for optimised inbound and outbound calling
Discover features that will help you optimise your outreach calling campaigns.
Explore automated dialers
Reporting and analytics
Monitor outeach performance and make changes to drive results.
Campaign management
Build campaigns that convert with intelligent data segmentation and dialer logic.
FAQs:
Blended calling
Find out how blended calling helps teams manage inbound and outbound calls together, route customer callbacks effectively and keep sales conversations moving.
Blended calling allows teams to handle inbound and outbound calls within the same interface.
Enreach Outbound automatically balances the two call types, offering incoming calls to agents when they are available. This means teams can continue proactive outbound activity while still being able to respond when customers call in.
With blended calling, inbound and outbound calls are managed together based on agent availability.
When an incoming call arrives, it can be offered to an available agent while outbound activity continues alongside it. Agents do not need to manually switch between separate calling systems or decide which type of call to handle next.
Managing inbound and outbound calling in one system helps teams continue conversations when customers call back or respond to previous outreach.
Rather than treating that inbound call as a completely separate interaction, calls can be routed to the right agent or team based on availability or skills, helping maintain context and create a smoother customer experience.
This is particularly valuable when a prospect is already engaged or showing interest. Making it easier for them to reconnect with your sales team can reduce friction, support more natural follow-up and help improve the chances of progressing the opportunity.
Call routing directs incoming calls to the right agent or team using predefined rules.
With Enreach Outbound, calls can be routed based on the number dialled, agent availability or skill set. Routing can also be configured for busy periods and out-of-hours calls, helping customers reach the right destination when they call back or contact your team.
When a customer calls back, Enreach Outbound can handle the incoming call alongside ongoing outbound activity.
Calls can be routed to the appropriate agent or team using configurable rules, and agents can transfer calls between colleagues when needed. This makes it easier for customers responding to previous outreach to reconnect with your team and continue the conversation.
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