5R People is a leading B2B & B2C telemarketing agency in Denmark with 200+ agents. With activities include sales, appointment setting and lead qualification, using a high performance outbound dialer is critical to their success.
5R People needed to improve agent productivity across a 200+ seat operation, where efficiency at scale was critical. However, lead and campaign administration was slowing teams down, limiting performance. There was also a need for greater control over how leads were distributed to agents and across teams.
With Enreach Outbound, lead and campaign management was streamlined across the operation, reducing manual effort and improving efficiency. Automated lead distribution ensured the right opportunities were assigned to the right agents at the right time, while centralised administrative control provided greater visibility and consistency across teams.
5R People saw a ~15% increase in agent productivity, alongside improved control and consistency across operations. The new setup also provides a highly scalable foundation, supporting large teams as the business continues to grow.
Sales dialer software
Increase talk time and improve agent efficiency with outbound dialers that support better conversations
Campaign management
Use intelligent lead management, prioritisation and routing to deliver predictable, scalable results
Agent enablement
Scale coaching, improve performance and stay compliant with powerful monitoring and collaboration tools
