Customer story · 5R People

Improving productivity at 5R People by 15%

The Challenge

Looking to improve agent productivity

5R People needed to improve agent productivity across a 200+ seat operation, where efficiency at scale was critical. However, lead and campaign administration was slowing teams down, limiting performance. There was also a need for greater control over how leads were distributed to agents and across teams.

The Solution

Automating campaign management and lead distribution

With Enreach Outbound, lead and campaign management was streamlined across the operation, reducing manual effort and improving efficiency. Automated lead distribution ensured the right opportunities were assigned to the right agents at the right time, while centralised administrative control provided greater visibility and consistency across teams.

It's important to have full control of administrative processes. Outbound enables a smooth and highly organised distribution of leads to teams and individuals. With over 200 agents calling each day, this proved a highly profitable investment.

Steen Espersen McCormick · Director

The results

15% increase in agent productivity

5R People saw a ~15% increase in agent productivity, alongside improved control and consistency across operations. The new setup also provides a highly scalable foundation, supporting large teams as the business continues to grow.