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In everyday working life, home office arrangements, mobile employees and cross-location working require different forms of communication.
This is exactly where our unified communications solution comes in: Swyx combines communication and collaboration. In addition to powerful telephony functions, collaboration applications such as messaging, video communication and screen sharing are available at every workstation. The solution is complemented by seamless integration into applications such as Microsoft Outlook, Microsoft Teams and DATEV as well as the presence display for the availability status of each individual employee. And all this regardless of whether you are in the office or on the road. You simply take your telephone system with you via the mobile app.
With Swyx, you can improve communication not only within your team, but also with customers. Perfect your customer service with live chats and AI-based voicebots.
Over 20 years of experience and dialogue with thousands of SMEs across Europe have gone into the planning and development of Swyx products. Our knowledge of the challenges, expectations and needs of SMEs will continue to shape our offering in the future.
Whether video conferencing, chat, screen sharing or document sharing - with Swyx Meeting, all doors are open to you. Start your online meeting directly from your browser without having to download any additional software. The individual functions are designed to be user-friendly and self-explanatory so that you can get started quickly and easily.
The variant on a server at your company - for individual requirements regarding data protection & security
Rent functions on a monthly basis and operate them on your own server - predictable monthly costs instead of high one-off payments
Data protection-compliant solution as a service from a European data center - quick and easy to set up, particularly high flexibility
Customers expect effective and modern communication - without long waiting times, preferably 24/7. With Enreach's latest products ‘Social Messaging’ and ‘AI-controlled Voicebots’, you can fulfil precisely these expectations.
Calls can be started quickly and easily with a mouse click directly from any Outlook contact, incoming and outgoing calls are logged in the journal and voice and fax messages are easily sent to your own mailbox. You can immediately see the availability of the respective Outlook contact in a message or an appointment. Depending on the presence status displayed, it is easy to decide whether to make further contact. The presence status of the respective user is also available in all Microsoft Office products.
With the extensive telephone system functionalities from Swyx, you can expand Microsoft Teams in an ideal way. The powerful call routing options, the flexible end device support and the extensive connection options to the public telephone network ensure optimum availability within the company and thus enable perfect customer service. With Swyx, companies are able to effectively implement all business-critical communication applications that are in demand in companies today in order to ensure availability for customers.
The integrated Call Routing Manager allows you to automatically divert calls to a desired number, such as a mobile number or another employee´s phoen number, if you are unable to answer the call yourself. Intelligent call forwarding based on calendar information or your status makes manual activation or deactivation of call forwarding unnecessary: Swyx knows whether a user is currently available or not. With the integrated rule assistant, call forwarding can also be realised depending on specific times, days of the week or public holidays.
Add efficient queue management to your Swyx solution. Incoming calls can be reliably accepted and processed in selected groups of employees, so that waiting times for your customers are minimized even at peak times or when there are staff shortages. Calls are routed according to individually defined rules. The integrated dashboard gives you an overview of all queues at all times, including a display of the personal statistics and performance of the entire group, the number of calls, the average waiting time of callers and more.
With the VisualContacts option, you can bring together distributed contact information within the company. This gives all employees quick access to telephone numbers and other relevant contact data from a wide range of company applications. The intelligent contact preparation also enables direct searches within the Swyx Windows client and quick identification of incoming telephone calls.
Due to the use of different database systems in a company, the search for employee and contact data is often very time-consuming. VisualContacts solves this problem by bringing together all relevant information in a central database based on the LDAP protocol (Lightweight Directory Access Protocol).
The flexibly scalable connection for connecting to the public telephone network.
Enreach offers you a wide range of phones and communication terminals for every purpose.
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