Expert Blog

Converged contact brings communications, productivity and network solutions into one seamless environment. It blends smart network access, CRMs, ERPs and other apps contact centre functionality, marketing automation and more. The term more accurately reflects how people work today and will provide better control over their availability, the management of their business and their personal identities. They can even improve work-life flow while maximising organisational efficiency. Benefitting users and creating opportunities for partners, converged contact goes beyond traditional UC.

We have identified some tangible ways customers can enhance Teams as part of a more comprehensive digital workplace. The result is a holistic, single source for IT and communications. Plus, our Teams integration creates a powerful opportunity for telecom and ICT partners to differentiate and expand their own offerings.

Conference call provider systems can support conference call sessions ranging in size up to 1000 people. The company provides easy conference and meeting calls to businesses. The result is increased profits and reduced costs of travelling. Several value-added features enable the outsourcing of video conferencing apps for businesses. Our guide prepares you to compare conference call service providers for price, integration and collaboration as well as easy usage. List the best free teleconferencing apps for video and screen sharing.

Part of our Integration Blog series sees us catch-up with Head of M&A, Andrew Zeelte.

James Luce, Director for Mobile at Enreach, discusses the group’s mobile strategy ahead of Mobile World Congress, including the benefits to users and the channel.

While on the face of it, the European UCaaS market is evolving positively, some of the changes taking place could negatively impact control, choice and innovation for both partners and end-user organisations. However, it does not have to be all doom and gloom, it is just a case of understanding the background, asking the correct questions and choosing the right partner.