Enreach Receives Frost & Sullivan 2025 Transformational Innovation Leadership Award

Enreach, Europe’s leading provider of smart contact solutions, has received the prestigious Transformational Innovation Leadership Award from the global market research firm Frost & Sullivan. Enreach is being recognised for its groundbreaking DialoX platform and AI Marketplace, which gives channel providers and businesses access to robust conversational AI capabilities that enhance user experiences and streamline business processes.

The DialoX platform is at the heart of Enreach’s AI offering and consists of several key components, one of them being the AI Marketplace, which makes advanced conversational AI technology accessible to businesses of all sizes. Introduced in late 2024, the AI Marketplace enables channel partners and customers to quickly and cost-efficiently add compelling conversational AI features into their business communications portfolio. Through an intuitive visual development environment with drag-and-drop tools, partners can create and monetise conversational AI services or use pre-configured templates to deliver enhanced functionality to customers. The conversational AI services are designed to automate and enhance various business processes, such as customer service, sales, and order fulfilment.

“We are extremely proud that Frost & Sullivan has recognised our DialoX platform and AI Marketplace for its innovative ability to deliver powerful conversational AI solutions to SMBs. Many providers focus on large enterprises, while SMBs, which represent 99 percent of all businesses in Europe, have faced significant challenges accessing and implementing these advanced technologies,” said Martin Classen, Enreach’s Chief Product Officer (CPO). “In addition, Enreach is fortunate to have many talented professionals committed to creating new applications and features that can have a profound impact on business performance and efficiency. This award is a testament to their creativity, diligence, and commitment to reimagine what is possible and achieve exciting new outcomes for our partners and customers across Europe.”

In his award evaluation, Frost & Sullivan Vice President Alexander Michael noted that Enreach’s AI Marketplace “not only democratises access to AI, its low-code nature democratises application development and allows more people within an organisation to contribute to innovation.” Michael added that the DialoX platform “enables vast new revenue streams for partners that will foster loyalty and investment in the Enreach portfolio.”

Headquartered in Almere, the Netherlands, Enreach is a European provider of unified communications, collaboration, cloud contact centre, and conversational AI solutions with a long track record serving small and mid-size businesses. The company works with a large network of MSPs, VARs, service providers, and other partners to ensure that customers can leverage Enreach’s comprehensive solutions portfolio in the manner that best suits their preferences and unique business requirements.