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Expert Blog

The Best Video Conferencing Software For 2024
The Best Video Conferencing Software For 2024

6 Sep 2023

Welcome to the world of seamless communication and collaboration! Video conferencing has revolutionized the way we connect, enabling us to overcome geographical boundaries and enhance productivity in a time when remote work and virtual meetings have become the new norm. Are you ready to discover the best video conferencing software for 2024 and learn how to optimize your virtual meetings for success?
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The 7 best live chat apps for customer support in 2024
The 7 best live chat apps for customer support in 2024

5 Sep 2023

Customer-centric strategy affects the entire business but you may increase customer service by using live chat almost immediately and for a very minimal cost. Live chat has become increasingly popular as a means of handling problems and has a high satisfaction rate among all channels.
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Perspectives on a Recent Conversation with Frost & Sullivan
Perspectives on a Recent Conversation with Frost & Sullivan

6 Apr 2023

One area that Frost & Sullivan expects to become more important is the ability for users to access unified communications and contact centre services through their mobile devices.
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Conversational Analytics in action
Conversational Analytics in action

26 Mar 2023

In all its forms, the phone remains one of the primary forms of customer engagement, so it is a valuable source of insights to help understand their behaviour and support business growth. For instance, these calls can help understand if there are any service issues, determine satisfaction, and whether a sales campaign is working
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Conversational AI vs Chatbot: Unraveling the Nuances of Digital Assistance
Conversational AI vs Chatbot: Unraveling the Nuances of Digital Assistance

18 Mar 2023

Are you trying to discern the differences between conversational AI vs chatbot? If you’re navigating the landscape of digital assistance, it’s crucial to understand how conversational AI provides dynamic and learning-enabled interactions while chatbots stick to predefined rules.
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Streamline Your Business with Converged Communication Solutions
Streamline Your Business with Converged Communication Solutions

15 Feb 2023

Why is converged communication the keystone for modern businesses? With its ability to merge voice, data, and video into a single platform, it streamlines workflows and propels your business into a new realm of efficiency. Explore in this article how leveraging converged communication solutions can catapult your business ahead of the curve, ensuring you’re well-equipped for the demands of today’s digital marketplace.
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