Topic Blogs

In a world where remote work prevails, video conferencing has become an essential tool for today’s businesses. As communication shifts from traditional face-to-face meetings to virtual interactions, selecting the best video conferencing software is crucial for success. But with countless options available, how do you choose the right solution? This comprehensive guide will help you navigate the world of video conferencing, exploring top providers, essential features, and preparing for successful virtual meetings.

APIs are one of the hottest topics in the market, presenting significant opportunities for service providers, resellers, and end users. At our recent partner event, we took the opportunity to hear the API views of service providers worldwide during a roundtable hosted by Cavell’s Matthew Townend. The panel included Brad Milne, Managing Director of Australia’s Channel UC, UK bOnline’s Head of Technology Christie Grinham, Tony Ford, CEO of UK-based Apalo, and  Petteri Peltonen, Lead Customer Engagement at Elisa, Finland’s leading telecom operator.

Hosted telephony, often referred to as cloud telephony or VoIP, is a modern communication system that allows businesses to make and receive calls over the internet. This technology eliminates the need for traditional phone lines and physical hardware, offering increased flexibility, cost savings, and advanced features.

Are you considering a hosted phone system for your business communications? This cloud-based solution leverages the power of the internet to offer flexibility, scalability, and cost savings. Whether your team is fully remote or in the office, a hosted phone system adapts to your needs.

If you’re looking to dramatically improve efficiency in your call center, understanding Automatic Call Distribution (ACD) is essential. ACD call center systems shape the way high-volume calls are handled, boosting both productivity and customer satisfaction. In this guide, we’ll explore how ACD technology works, its components, and how it can be the keystone for enhancing your call center’s operations.

Long hold times are history with a callback service. Discover how these systems streamline customer interactions and enhance support team productivity in this detailed guide. Expect insights on the workings, integration, and concrete benefits of callback services for improving customer satisfaction and business performance.