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The Future of Remote Working

Back to overview 02.04.2021

“Last year, many businesses rapidly proved flexible working was possible, achieved through a blend of collaboration and communication technologies: from having a reliable network connection through to access to applications. Now they are building on those successes and beyond the quick fixes many adopted in 2020, they are laying foundations for more efficient and flexible working, whether at home, in the office or elsewhere.”

“This has led to a huge rise in the adoption of unified communications (UC), especially Unified Communications as a Service (UCaaS). UC brings together disparate telecom and IT tools and services into one environment. UCaaS takes that one step further by enabling UC to exist in the cloud, providing a seamlessly consistent user experience regardless of place, network, app or device.”

“In this more fluid environment, communications revolve around the user, according to his or her current status, rather than being dictated by technology. For instance, an audio orvideo meeting can be initiated from a choice of paths on a laptop and then switched to a mobile (without other meeting participants being disturbed).”

“If a mobile SIM is part of the UCaaS platform, it can separate different personas (personal and work), regardless of location, helping users to maintain a better work-life balance. Likewise, presence is a UCaaS feature that helps people set their reachability, but without negatively impacting business performance. For example, when unavailable, calls can be automatically rerouted to colleagues. Presence also gives remote managers visibility of the team’s status which has become critical to maintain service levels.”

“Beyond what is available right now, expect to see continuing innovations around AI to deliver a more intuitive and relevant remote experiences. The modern workplace is evolving fast, underpinned by smarter, more people-centric communication and collaboration technology.”

 

This article was published on Techround.co.uk

+ What is Unified Communications as a Service (UCaaS)?

UCaaS is a cloud-based solution that integrates various communication tools and services into a single platform, allowing for seamless communication and collaboration across different devices and locations.

+ How has remote working changed since 2020?

The shift to remote working in 2020 prompted businesses to adopt flexible working solutions quickly. Now, many organizations are building on those initial successes by implementing more efficient and sustainable remote working practices.

+ What role does technology play in remote working?

Technology, particularly unified communications tools, plays a crucial role in enabling effective remote work. These tools facilitate collaboration and communication, allowing employees to connect and work together regardless of their physical location.

+ How does UCaaS improve work-life balance for employees?

UCaaS allows users to separate their personal and work communications, helping them manage their availability and maintain a healthier work-life balance. Features like presence indicators enable employees to set their reachability without disrupting business operations.

+ What innovations can we expect in remote working technology?

Future innovations are likely to focus on artificial intelligence, enhancing the user experience by making remote communication more intuitive and relevant. This will further support the evolving needs of the modern workplace.

+ How does presence functionality benefit remote teams?

Presence functionality provides visibility into team members' availability, allowing for better coordination and service levels. It enables automatic call rerouting when someone is unavailable, ensuring that business operations continue smoothly.