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Enreach
Enreach

Topic Blogs

The "Sticky" Factor: Why CRM Integration is Your Best Defense Against Churn
The "Sticky" Factor: Why CRM Integration is Your Best Defense Against Churn

3 Feb 2026

In the competitive world of Cloud Communications, the sad truth is that "Voice" has become a commodity. If you compete only on the price of a minute or a seat, your customer will leave you for a competitor who is 5 cents cheaper.
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Microsoft Teams Voice: The Service Provider’s Playbook for Direct Routing
Microsoft Teams Voice: The Service Provider’s Playbook for Direct Routing

3 Feb 2026

This guide outlines the Best Practices for Service Providers looking to deploy Direct Routing efficiently, maximize margins, and build a sticky ecosystem around the Microsoft stack.
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