Topic Blogs

Technology in contact centres is revolutionizing customer interactions by automating routine tasks and providing Real-Time data analytics. Key tools, such as IVR, CRM systems, and ACD, are enhancing efficiency and customer service. In this article, we delve into these technologies in contact centres operations, their benefits, and emerging trends related to technology in contact centre.

A cloud-hosted PBX system streamlines business communications by leveraging internet-based technology. Managed by a VoIP provider, it eliminates the need for on-premises hardware. This guide will explore its benefits like flexibility, cost savings, and advanced features, helping you decide if it’s right for your business.

Connect CRM is a powerful tool designed to streamline your business processes and improve customer relationships. This article will guide you through the best practices for using Connect CRM to enhance customer data integration, retention, sales processes, team efficiency, and more.

Microsoft Teams Direct Routing connects your existing phone system to Microsoft Teams, letting users make and receive calls on any device. This guide covers infrastructure needs, licensing, setup, and best practices for deploying Direct Routing effectively.

Unified messaging brings together email, voicemail, SMS, and fax into one platform, making it easier to manage communications. This integration ensures you handle all messages efficiently in a single interface. In this guide, learn how unified messaging works, its key components, and the benefits it offers.

Need to check your voicemail? This guide will teach you how to listen to voicemail on any device. From iPhones and Android phones to landlines, discover simple methods to access your messages quickly.