Levelfour & Enreach: Why European Retail Giant Action Chose Their Virtual PABX Model

"For a retailer like Action, with a presence across the entire continent, communication cannot stop at borders."

In this testimonial, Levelfour leadership explains how their partnership with Enreach (formerly Centile) has transformed telecom management for retail leaders. By combining a "One-Stop Shop" model with a robust Virtual PABX platform, Levelfour meets the high demands of scalability and centralization required by large international groups.

The "One-Stop Shop" Model: A Major Asset for European Expansion

Levelfour’s strength lies in its ability to operate seamlessly across multiple countries. For an organization like Action, managing thousands of points of sale across Europe, the administrative and technical complexity of telecommunications can be a significant barrier.

• Local Licenses: Levelfour holds operator licenses in each country to provide telephone numbers and telecommunication services directly.

• Centralization: A single partner for the entire European network, ensuring consistency in service quality and billing.

Action: A Virtual PABX Infrastructure at a Continental Scale

Levelfour's choice of Enreach technology allows them to offer their clients a high-performance Virtual PABX solution. For Action, this translates to:

1. Flexibility: Rapid deployment of new stores without the need for heavy on-site hardware.

2. Standardization: Identical features and service quality whether a store is in France, the Netherlands, or elsewhere.

3. Agility: A cloud-managed system that adapts quickly to the fast-moving retail market.

Industry Focus: Retail, Hospitality, and Healthcare

While retail is a historical pillar, Levelfour also deploys its expertise in other critical sectors where uptime and integration are vital:

• Retail & Hospitality: High-availability wholesale voice and internet access solutions.

• Healthcare: Specific applications designed to meet the communication needs of modern healthcare facilities.

AI and CRM Integration: The Future of the Platform

The future of the Levelfour-Enreach partnership is built on technological convergence. Native integration with Microsoft Teams, the addition of Artificial Intelligence layers, and deep connections with CRM tools are the next drivers to provide businesses with a 360° view of their customer interactions.

FAQ: Cloud Telephony for International Retail

Why did Action choose Levelfour and Enreach? Action needed a partner capable of providing a "One-Stop Shop" service across Europe. Levelfour provides the local licenses and expertise, while Enreach provides the Virtual PABX technology required to centralize and modernize the group’s communications.

What is a Virtual PABX for a multi-site company? It is a cloud-hosted telephony system that replaces traditional physical hardware in each store. This allows all numbers and features to be managed from a single interface, reducing maintenance costs and simplifying call transfers between sites.

How does Levelfour manage telephony across different European countries? Thanks to its operator licenses in multiple countries, Levelfour can provide local phone numbers and ensure regulatory compliance wherever the client is located, greatly simplifying international deployments.

What are the next steps for the Levelfour platform? Development is currently focused on deep integration with Microsoft Teams, the use of AI for conversation analysis, and interconnectivity with clients' business CRMs to boost commercial performance.
 

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