Sophia Antipolis, France, September 10, 2024 - Enreach for Service Providers, a European leader offering converged CCaaS and UCaaS solutions, has today announced a partnership with Tellink, a Belgian Mobile Virtual Network Enabler (MVNE*) to provide Mobile Virtual Network Operators (MVNOs) with fixed mobile convergence (FMC) based Centrex services. As a result, MVNOs can offer their customers a variety of converged services including virtual PBX, collaboration, MS TEAMS, Contact Center services and integrated access to CRMs, seamlessly accessible across desktop and mobile devices.
The MVNOs can benefit from Tellink’s FMC interconnect service using their own Centrex platform, or they can opt for a hosted mobile Centrex service provided by Tellink, white labelled with their own logo.
Tellink’s solution is ideally positioned for MVNOs who wish to offer enriched UCaaS services offering better mobility to their customer base.
Michael Leiner, CEO of Tellink says: “Adding Enreach for Service Providers tried-and-tested FMC solution to our portfolio will enable our partners to offer value-added fixed-mobile convergence services to their customers (especially SMBs which we all know is a huge market segment with a lot of potential) and can even increase ARPU. In turn, customers will benefit from improved productivity, an enhanced customer experience, and greater control over their day. For instance, they can route calls to voicemail or a colleague when busy or away or choose which number to display to callers.”
Bertrand Pourcelot, CEO, Enreach for Service Providers adds, “We are seeing interest in FMC ramping up across the European region, with more players looking at the market together with greater willingness from end users to explore its benefits. Based on our many years of mobile experience, our solution makes deploying and using FMC easier, which is critical for market adoption. For instance, we can bring GSM numbers into our Enreach UP platform, which is designed for multiple numbers, terminals and networks, keeping a user connected to their business and customers seamlessly.”
Features for FMC users include:
- Intelligent call routing between mobile and desktop devices
- User choice over how their numbers, presence and availability are displayed
- Call recording
- Contact centre features
- Integration with third party apps, including collaboration, productivity, CRMs and ERPs.
Michael Leiner explains, “We chose Enreach for Service Providers’ FMC solution because it is market-proven and is simple for MVNOs to add without introducing technical complexity. Also, Enreach for Service Providers is an easy company to work with and has a flexible attitude with a team willing to spend time helping us introduce FMC to our community.”
Bertrand Pourcelot adds, “Tellink is exactly the kind of partner we like to have in our ecosystem: working with large players such as Telenet, one of the key leading MNO's in Belgium, bringing them agility and truly understanding the needs of its own partners and their end users in order to adapt to the rapid market changes. We look forward to working together.”
About Enreach for Service Providers
Enreach for Services Providers is a European leader in converged contact solutions. Our mission is to create customisable mobile-first contact solutions, enabling our partners to thrive and users to transform their interactions. Our platform “Enreach UP” enables service providers and integrators to deliver their business customers with value-added services, including FMC, video collaboration, messaging, inbound/outbound call centre functionality and conversational bots, seamlessly integrated with mobile services, Microsoft Teams, CRM and ERP systems. Our customisable-by-design platform "Enreach UP" enables full white-labelling, personalised user experience, BYOx enablement (Carrier, OSS/BSS/mobile), APIs for integration, automation & AI as well as multiple deployment options including PaaS. Enreach group operates in over 27 countries and counts more than 1,000 employees. For more information visit: https://enreach.com/sp/
About Tellink
Headquartered in Antwerp and active in Belgium since 1999, Tellink specialises in offering telecom solutions to MVNO’s and today has a 7500+ customer base. As a virtual network operator (VNO), Tellink is committed to offering unique and tailor-made solutions to its customers, combining the best solutions available from both fixed and mobile suppliers, including its telco provider of choice, Telenet. For more information, visit https://tellink.com/
Media contacts
Ambrose Communications
Maxine Ambrose
E mail: maxineambrose@ambrosecomms.com
Tel: + 44 7785 280930
Enreach for Services Providers
Karine Merouze
Marketing & Communication Lead
karine.merouze@enreach.com
+33 6 87 46 61 14
