Topic Blogs

Selecting the right business VoIP service providers can transform your company’s communication efficiency and cost structure. This article will guide you through the top business VoIP service providers, their key features, and how to choose the best one for your needs.

Centrex services centralize phone systems, removing the need for on-site equipment. This article explains what Centrex is and how it offers cost savings, ease of use, and scalability for businesses.

Need to connect your CRM with other business tools? CRM integration solutions ensure seamless connectivity and automatic data syncing. This article will explore what they are, their benefits, and how to choose the best solution for your business.

Interactive Voice Response (IVR) technology transforms call centers by automating customer interactions and streamlining call management. An IVR call center efficiently directs callers, reduces wait times, and offers self-service capabilities, enhancing both customer satisfaction and operational excellence. This article explores the pivotal role of IVR systems, diving into how they operate, their benefits, and best practices for leveraging their full potential without overwhelming detail or sounding promotional.

In a world where remote work prevails, video conferencing has become an essential tool for today’s businesses. As communication shifts from traditional face-to-face meetings to virtual interactions, selecting the best video conferencing software is crucial for success. But with countless options available, how do you choose the right solution? This comprehensive guide will help you navigate the world of video conferencing, exploring top providers, essential features, and preparing for successful virtual meetings.

APIs are one of the hottest topics in the market, presenting significant opportunities for service providers, resellers, and end users. At our recent partner event, we took the opportunity to hear the API views of service providers worldwide during a roundtable hosted by Cavell’s Matthew Townend. The panel included Brad Milne, Managing Director of Australia’s Channel UC, UK bOnline’s Head of Technology Christie Grinham, Tony Ford, CEO of UK-based Apalo, and  Petteri Peltonen, Lead Customer Engagement at Elisa, Finland’s leading telecom operator.