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Centile’s one of the numerous organizations responding to COVID-19 pandemic seeking to relieve the burden felt by the service providers and the countless contact centers the French UC company powers. While a portion of Centile users have some work-from-home experience, many of them have no such experience predating COVID-19.

Despite video conferencing technologies being widely available and affordable for years, the vast majority of businesses are still mainly depending on just audio, whether through traditional PBX or more IP-based solutions. However, audio does not give the millions of people now working remotely the visual stimulation that they are used to when working in an office alongside colleagues.

Justin Hamilton-Martin, Director at Centile – part of Enreach, about the uptake of collaboration technologies within their customer base.

UC Today was the official media partner at the 2020 Cloud Comms Summit in London. Rob Scott met with Bertrand Pourcelot, Centile MD / Enreach Head of International Sales & Marketing, to hear more about their latest company news.

UC Today was the official media partner at the 2020 Cloud Comms Summit in London. Rob Scott met with Enreach CEO, Stijn Nijhuis, to talk about the group’s 2020 strategy for further European expansion and market success.

Analytics add value to nearly every aspect of contact centers. Thanks to speech, text, and desktop analytics, along with predictive as well as self-service analytics, executing optimizations to CX is simpler than ever before.