Expert Blogs

UC Today was the official media partner at the 2020 Cloud Comms Summit in London. Rob Scott met with Bertrand Pourcelot, Centile MD / Enreach Head of International Sales & Marketing, to hear more about their latest company news.

UC Today was the official media partner at the 2020 Cloud Comms Summit in London. Rob Scott met with Enreach CEO, Stijn Nijhuis, to talk about the group’s 2020 strategy for further European expansion and market success.

Analytics add value to nearly every aspect of contact centers. Thanks to speech, text, and desktop analytics, along with predictive as well as self-service analytics, executing optimizations to CX is simpler than ever before.

Let’s say you’re on your way to work, running late, and want to update your team as to when you’ll arrive. If you’re driving, this can present a quagmire. Safety implications aside, it may be crucial to update the team you’ll arrive late.

Centile Telecom Applications has unveiled new features on its ISTRA solution to provide support for SMEs in their digital transformation. To prepare for the transition to digital enterprises, Centile is developing its ISTRA solution, making it possible in the short term to increase ROI by improving the user experience.

“We’re at a point, in the CCaaS market, where telecoms technology can cause the pivot of an entire business and sales team, including how it operates.” This is how Centile’s UK Director, Justin Hamilton-Martin, greeted me during a recent interview. During our time together, he shared a lot of insight into how we can modernize sales practices to remain ahead of the curve in the Contact Center as a Service market.