Expert Blogs

Bertrand Pourcelot, CEO Enreach for Service Providers, shares his views on the three pillars that are critical for a successful next-generation communications platform, creating opportunities for the channel, while giving their business customers tangible benefits.

MSPs can host their own UCaaS platform instance or select a platform as a service offering or even resell off-the-shelf turnkey SaaS depending on where they want to focus and invest during their growth journey.

Fixed-mobile convergence (FMC) has given mobility a starring role at the centre of all communications. Mobility is enabled to the extent that mission critical activities previously thought of as exclusively enabled by fixed communications are now handled on mobile devices using attractive apps.

Mobile World Congress 2024 was one of the biggest technology events I have ever attended and was a reminder of the current scale and speed of change in the technology space. From the established brands with massive booths to the clever start-ups testing their vision on MWC visitors, some impressive, often mind-blowing innovations were on show. However, without wishing to detract from the achievements of all these innovators (and we like to think we are one of them), all of us — whether new or old players — must remember why customers buy from us.

Spoof robocalls — in other words, when someone answers a call and gets an automated recorded message — are a nuisance and potentially criminally originating scams. For all types of service providers, these calls can also be a costly problem. However, there is now an industry-standard technology-based solution designed to deal with spoof robocalls: STIR/SHAKEN.

More than ever, the need to rely on high-performance, open and intuitive communications tools is becoming a strategic imperative for all professionals. In response to this growing market demand, the next few months should see a significant increase in the number of new-generation communication solutions that will enable businesses to streamline their communication processes, improve operational efficiency and enable their teams to use tools that offer them unrivalled working comfort on a daily basis. Here are 4 key trends to watch.